Hey there,
because I (as a laaaate backer) can´t post on the kickstarter page and I didn´t receive an answer
to one of my last 3 mails to GTG I´ll try it this way.
I was one of the guys who jumped late on the Sentinels Train and I went all in at the Obliveon Campaign as a late backer/preorder guy (444$ including shipping)
Two weeks ago I was really happy when I got a mail from fedex saying that a big bunch of the sentinels stuff was on it´s way.
Just to inform you, I´m not one of the guys who allready received that stuff in 2016, for me it was the first shipment of all the goodies and I was(am) really
exited.
Last week on monday the first bummer : Fedex called me that they need some information regarding the package because it´s stucked at cologne airport for customs stuff... They gave me 5 days to solve the problem.
I checked the KS page and found out that I´m not the only one with that problem... I wrote to warehouse@greaterthangames.com as suggested here in the forum
and I got a really fast answer! GTG send me an Invoice regarding the value of the package and I send it right away to fedex. Hope arised.
Two days later bummer number 2: The Invoice wasn´t enough for fedex. They wanted some sort of payment information from me.
Here are the problems:
I can only accsess they payments of the last 12 month only on my credit card. To get older bills they would have to send them to me via post. 4-6 working days.
The second problme is, that I only have a bill for the whole package "444§". That would be over 100$ customs + extra handling.
I´m sure I read on several ocasions and locations that the campaign would be EU friendly and everything would be shipped from the EU warehouse...
So I wrote GTG another 3 mails regarding the problem with customs and Fedex but got no answer.
I would, with a grain of salt, pay the customs for the 194$ package waiting at cologne but fedex need some partial payment confirmation from GTG.
By now I´m not even sure if the box ist still at the airport because fedex is also not responding to my mail... Game may allready be on it´s way back (5days are over).
So how will I get the stuff that I payed for? Are some people getting 2 sets of the bundle and some other unlucky ones none?
And again: why no eu-friendly shipping?
Sorry for my bad englisch
greetings
Eric