Point Of Contact For Problems With Store Order?

General GTG General Discussion
1

Is there any point of contact for problems with an online store order other than the contact form or the contact@greaterthangames.com e-mail?  I am trying to get some status on an almost two-month-old order of the Sentinels RPG Starter Kit which I never received (or got any shipping information on) and have attempted both of those contact points and not received any reply.

Thanks.

2

I have the exact same problem.  I ordered the Semtinels RPG in late November and received the confirmation and the digital files, but the hard copies never arrived and no tracking information is available on my orders page.  I also used the contact form to let Greater Than Games know of my issue last week with still no reply.  Something must be wonky with the website, because their customer service is top notch.  Hope this forum post helps resolve the issue.  

Thanks.

3

I know Paul has said in the past that he can be contacted at paul@greaterthangames.com if the contact address isn't resolving major issues.

Though any delay for the past week may have been from a combo of Pax South + MLK day.

4

My apologies for this issue! This is the last straw for the website contact form as far as I'm concerned, so I'm going to remove it. We haven't been having problems with emails sent directly to contact@greaterthangames.com, so go ahead and send emails to that address as well as mine and we'll make sure it gets taken care of this week.

5

Thanks, Paul.  I have sent an e-mail with my order information to both paul@greaterthangames.com and contact@greaterthangames.com.

Let me know if you don't receive the e-mail!

6

Just to follow up, it seems like all point of contact issues have been fixed. We have Maggie monitoring social media, and all emails seem (?) to be getting to me!

7

I been trying to get a hold of events at GTG but I have not heard back.

I wanted to be part of Multiverse month. Have a Local store and my college club waiting for a response.

8

Heya. We've apparently been having issues with the Events email address. Can you send an email to maggie@greaterthangames.com directly? She's the one handling these things right now.