Shipping & Fulfillment Issues

Heading towards massively irritated here.  I dont understand how a courier company is incapable of swiftly moving package A to location B.

 

I'm heading towards a Silverleaf explosion!

There will be silverleaves everywhere. I am not cleaning it up.

By July I'll be absolutely furious.

Those levels of British Ire in full:

Patient understanding

Possibly concerned

Mildly disappointed

Slightly aggrieved

A bit annoyed

Somewhat irked

Considering mentioning something

Composing a strongly worded missive (that will never be sent)

Full scale land invasion

You missed: 'This needs a cup of tea and some cake to resolve'.

That comes after the land invasion.

Aaaaaaah, I always thought that to be 'Everything's okay, honestly'.

So I pre-ordered Villans from GTG in November.  Since I wasn't sure about when things would ship and the pre-order said they'd be held until the last item was ready to ship, I didn't pre-order the mini expansions and oversized villian cards at the time.  I wanted to do it during the winter sale, but they were out of stock the whole time, so I ended up pre-ordering through an online retailer I bought most of my SOTM games from.  That order was placed on January 6th, and I just got my package from them, while I'm still seeing no update from the GTG store on having shipped my Villians box.  

This seems really messed up to me, that your direct customers are getting their packages shipped after distributors have both received their orders and managed to get them to their customers.  Is there any way to either check on my pre-order or cancel it if it hasn't shipped yet?  

I think you're all missing that it's pretty likely that a British person who appears to anywhere north of Land Invasion on the annoyance scale is actually seething with rage but too polite to express it.

Hence 'Everything's okay, honestly' :P

Where do all those “DEAR SIR” letters depicted in Monty Python’s Flying Circus fall on this scale, though?

Well. As I don't have any land troops right now, it seems I am at the "tea" stage. Being french, it means a lot.

I hope GtG will find someone more reliable than Fedex for OblivAeon.

Whilst from Derbyshire originally, I currently live in Liverpool (called the Frozen North by some people I know) where 'EEEEEEEEEEEEEE' is used to indicate extreme displeasure. Or signify the intent to say something. Or to say hi. Or for anything really.

I don't know where that would fall on our traditional scale of displeasure though.

Depends how many h's are involved. "Ehh." is friendly. Once it gets to "Eeeehhhhhhhhhh" we're getting towards mild annoyance and if it breaks the line we're at "strong letter to the Times of London" stage, i think.

I just wanted to make sure this post didn't get lost in discussion of British displeasure. Can I ask what continent you're on? If you're in the US or Canada, you should definitely have received your order by now, and if you haven't you should contact GtG. If you're in Europe, all the packages are being held up in customs for some unfathomable reason, contrary to what FedEx promised. In either case, the store apparently doesn't have updated order status for technical reasons.

 

I live in the US.  Indianapolis, home of Gencon.  I can understand the store not updating (kind of) but it's the whole got my pre-order from another company before my pre-order from the creators that got on my nerves.  Who should I contact at GTG and how?

Also the fact that it's on Amazon Prime right now for less than I paid :frowning:

I would try one of contact@greaterthangames.com or paul@greaterthangames.com. Include your order number.

Also the fact that it's on Amazon Prime right now for less than I paid :frowning:
Just to make you feel better, you will be getting a set of promos.

To my untrained ear, there are no h's. It might just be the Scouse accent though :stuck_out_tongue: It's all aspirated.

 

Thanks for the info, I contacted them.  

Promos are neat and all but I'd rather have gotten the game before I could have gotten it through normal channels at a cheaper price shrug