There have been a number of complaints/questions about shipping in various threads on the forum, so I wanted to provide updates/answers to the comments I have seen, as well as provide a single place for people to comment (and me to check) if they have shipping issues. As you might imagine, everyone here is much busier than normal, so this will help to take something off of Craig's plate. In no particular order:
Web store orders are now, and have been since mid-December, being processed in the normal way (i.e., they are being printed and shipped in the morning of the next business day after the orders are placed, and the order status is updating in the web store). If you placed a web store order for promo cards (or anything else) in the last month, the shipping status has not updated, and you have not received your order, please send me an email with your order number at paul@greaterthangames.com and let me know what is going on.
Web store orders placed during the Holiday Promo Sale prior to mid-December have all shipped, but their status and tracking information has not been and will not be updated. Unfortunately, given the way in which our web store is written, when we receive a large number of orders, we can either process them as efficiently as possible and never update the status, or take three times as long to process them while updating the status. This is something that I really wish were fixed, but we do not have the resources to do so in the short to medium term. If you placed a web store order for promo cards (or anything else) in the last month, the shipping status has not updated, and you have not received your order, please send me an email with your order number at paul@greaterthangames.com and let me know what is going on.
Villains of the Multiverse is now in the process of being shipped. We have everyone working on the ship-out as fast as possible. and my very rough guess right now is that everything will be shipped out in three weeks.
For the EU, all of your orders will be shipped out on the same day (probably in approximately 1-2 weeks), and, if past experience is any guide, will take approximately 1 week to arrive. You will definitely not pay any VAT/import/etc fees on delivery.
Copies of Villains of the Multiverse will not start heading to North American distributors until after all North American preorders have shipped, and will not start heading to EU distributors until all EU preorders have shipped.
Because Battle for Broken City has been delayed longer than expected, people who bundled Villains of the Multiverse with Battle for Broken City will have their Villains of the Multiverse portion of the order shipped once the rest of the Villains of the Multiverse preorder has shipped.
I hope that answers the majority of the questions, but if you have any others on this topic, please post them here!
Thanks Paul for the updates. You guys are the best. I also wanted to say hope you all stayed safe during all that flooding in St. Louis in the past week
I'll add my voice to the 'Thanks' comments. I know that bulk orders like these take a lot of time to complete so the updates (certainly) for me, are appreciated when there's time to give them.
I've sent an email to you guys to get my delivery address changed for my preorders for tactics and the oversized villain cards before they ship. i haven't got a response for that. I would like to know if it will be changed before the oversized villain cards are shipped.
Edit: Paul fixed everything thank you so much you guys are great.
I received my copy of VotM on the 2nd.
While the artwork and promo alts (Naturalist, Sentinels, Scholar, ChronoRanger) were in the box, the other preorder goodies (bonus villain & environment decks) were not.
All of that other stuff is lumped in with the VotM ship-out, so it is on the same schedule.
@Sloansdad
That was almost certainly a shipping error on our part, which will will remedy asap! Send me an email with your order number and the details and I'll take care of you.
Paul, I must've missed the part of the preorder where it said that paying for multiple shipping waves would only save 3-4 weeks compared to paying for a single one. That might've been because I initially only paid for one shipping wave, so I wasn't heeding details like those.
(When preordering Villains for me and my friends, and one copy of Broken City for me, I asked if my Tactics stuff from the Kickstarter could be further delayed to combine shipping with Villains, keeping my single shipping wave from the preorder for Broken City. My request wasn't refused until five months after I made it, and only after I sent a message reminding GtG that I'd asked. At that stage, in August, not wanting to make my friends wait what I expected to be months until Broken City was released before they got Villains, I paid for an extra shipping wave. But I had no idea it would only mean a difference of 3-4 weeks. I think they could've waited an extra few weeks for the sake of saving me $40. If I'd been making my decision during the preorder, I mightn't have missed that information. It's hard to think how I could've handled this any worse or wasted more shipping money than I did.)
Hi, is there any way to verify which address mine is being shipped to? I sent in a change of address a month or so back, but I never got confirmation of it. Or maybe a tracking number so I know when to go to my old house and bug them about it? Thanks!
@Estelindis, I think the 3-4 weeks is the time it will take for them to ship the copies of VotM that were ordered with Tactics stuff and have been separated, rather than Broken City coming out in 3-4 weeks. If I'm reading everything right, were they not to separate the orders like this, it would still take months for the VotM stuff to be shipped.
Thank you for the update! I had a question about shipping however. I paid for FedEx Home Delivery, and the shipment is showing Smartpost instead. Is there a way to correct this or possibly get a refund for the difference?
I also just got a tracking number, but it's for the wrong address. Is there any way this can be fixed at this point? I'm happy to do whatever is needed, but if the package shows up at my old address, I'm fairly certain I'll never see it. Let me know what I can do to help get things corrected.
